Refund policy

Effective Date: October 20, 2026

At Eadek, we want our customers to have a positive shopping experience. This Return and Refund Policy explains the conditions for returning eligible products, requesting exchanges, and receiving refunds for purchases made through https://eadek.com/.

1. Return Eligibility

We accept eligible return requests within 30 days of receiving your order.

To qualify for a return, products must generally meet the following conditions:

  • Be unused, unworn, and unwashed.

  • Be in their original condition.

  • Have original tags and labels attached, where applicable.

  • Include original packaging, where applicable.

  • Be accompanied by proof of purchase or a valid order number.

Items that do not meet these requirements may not qualify for a voluntary return, except where applicable law provides otherwise.

2. How to Request a Return

To initiate a return, please contact us at info@eadek.com before sending any products back.

Please include the following information:

  • Your order number.

  • Your name and the email address used to place the order.

  • The product you wish to return.

  • The reason for the return.

  • Photographs if the product is damaged, defective, or incorrect.

Our customer support team will review your request and provide the appropriate return instructions.

Please do not send returned products to our business address unless we have confirmed that it is the correct return destination.

3. Return Shipping Costs

For eligible change-of-mind returns, including personal preference or incorrect size selection, customers may be responsible for return shipping costs where permitted by applicable law.

If you receive a damaged, defective, or incorrect product, please contact us for assistance. Where required by applicable law, we will cover reasonable return costs associated with faulty or incorrectly supplied products.

We recommend using a trackable shipping service when returning an item.

4. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If your product arrives damaged, defective, or different from what you ordered, contact us at info@eadek.com as soon as reasonably possible.

Please provide your order number and relevant photographs of the product and packaging.

After reviewing your request, we will work with you to determine an appropriate resolution, which may include a replacement, refund, or another remedy required by applicable law.

5. Non-Returnable Items

Certain items may not qualify for voluntary returns, including:

  • Products returned outside the applicable return period, except where required by law.

  • Products that have been worn, washed, altered, or damaged after delivery.

  • Products missing required tags or packaging where this affects their return eligibility.

  • Certain sealed or hygiene-sensitive products after opening, where permitted by law.

  • Products specifically identified as non-returnable where permitted by applicable law.

These exclusions do not limit your rights concerning defective, damaged, misdescribed, or incorrectly supplied products.

6. Exchanges

If you would like a different size, color, or product, please contact us at info@eadek.com.

Exchanges are subject to product availability. In some cases, you may need to return the original eligible item and place a new order.

7. Refund Processing

Once we receive and inspect an approved return, we will notify you of the outcome.

If your refund is approved, it will generally be issued to the original payment method used for your purchase.

Your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

The time required for the refund to become available depends on the relevant financial institution or payment provider.

8. Original Shipping Charges

For voluntary returns due to a change of mind or personal preference, original shipping charges may not be refundable unless otherwise stated or required by applicable law.

Where applicable law requires reimbursement of eligible delivery charges, we will handle refunds in accordance with those requirements.

9. Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible at info@eadek.com.

We cannot guarantee that an order can be changed or canceled once processing or shipment has begun.

If your order has already been shipped, you may request a return after delivery in accordance with this policy and applicable law.

10. Late or Missing Refunds

If you have received confirmation that your refund has been issued but have not received it, please:

  1. Check your bank account or original payment method.

  2. Contact your credit card issuer or payment provider to confirm processing times.

  3. Contact your bank if the refund is still not visible.

  4. Contact us at info@eadek.com if you need further assistance.

Please include your order number so we can review the available refund information.

11. Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict, or waive any rights or remedies available under applicable consumer protection laws.

If a product is defective, damaged, not as described, or otherwise does not conform to the purchase agreement, you may have additional rights under applicable law.

12. Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes in our business practices or applicable legal requirements.

Any updated policy will be published on this page with a revised effective date when appropriate.

13. Contact Us

If you have questions about returns, refunds, exchanges